Deputy Manager

The Role:
As the Deputy Manager you will support the Residential Manager to lead and direct the provision of the National Specialist Family Service and to lead on ensuring programme delivery is to a high standard. You will ensure that the treatment approaches and interventions are appropriate, innovative, and fully meet the needs of clients, families, the organisation and commissioners. You will deputise as manager for the service in the absence of the residential manager, and provide on call management support to the service on a rota basis.
You will line manage the Therapeutic Team Manager, the Care Team Manager, the Assessment & Referral worker, and the Sustaining Recovery Worker.
Previous experience is desirable, however not essential. Our staff team come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.
About You:
To join us as the Deputy Manager at Harper House, you will need:
An understanding of the complex issues presented by individuals within drug and alcohol recovery.
An understanding of working with families, and individuals in the substance use sector or related field.
The ability to be innovative and be flexible in order to meet the needs of the service.
The ability to work effectively with multi-agencies, whilst maintaining the excellent reputation of the service.
The knowledge of adult and child protection is essential as you will be working with vulnerable families in a residential setting.
The ability to actively manage diversity and promote equality and people’s rights in all aspects of service delivery.
Your Rewards:
· Starting salary of £30,000, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £35,500
· 25 days’ annual leave plus Bank Holidays
· Benefits including season ticket loan, pension scheme and life assurance
· Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
· Continuous training and career development via PXL, our dedicated learning management system
· Access to a 24/7 Employee Assistance programme including telephone and online access
· A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
· We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team
About Harper House:
Harper House, run by Phoenix Futures Scotland, offers safe, structured support for the whole family to address their problematic drug and/or alcohol use, improve their mental health and quality of life. Our residents are able to continue caring for their children while they are working on their recovery in a supportive, nurturing, and substance-free environment.
The service was formally opened by the then First Minister, Nicola Sturgeon, on November 21, 2022, in a partnership with the Scottish Government. In our first year, we have supported more than 21 families and 30 children, and have been featured as Ayrshire Community Trust’s service of the month.
About Phoenix Futures:
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
Interview Process:
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face or digital interview via Microsoft Teams depending on what suits you best. You will be contacted in advance and be provided all details about the assessment process so that you can feel adequately prepared and we can support you with reasonable adjustments as required.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.