AddressOverview
Deputy Manager
Location : Tonbridge, Kent
Salary : £40,845/annum pro rata
As the Deputy Manager of Extra Care Housing, you will play a pivotal role in overseeing and supporting the operations of our Extra Care Housing Teams.
Reporting directly to the Head of Housing, you will collaborate as a management team to ensure the provision of exceptional support, and services to our residents. Your leadership and managerial skills will be crucial in maintaining a positive and nurturing environment for our residents and staff alike.
The extra care housing is located across Kent at Gravesend, Wateringbury, Larkfield, Tonbridge and Paddock Wood.
Who are we?
Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent.
Why Choose Us?
- Contributory pension scheme 4% to 10% matched contributionsHybrid working (where the role allows)
- Free onsite car parking
- 26 days annual leave in addition to bank holidays
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Extensive annual Staff Wellbeing programme with annual flu vaccinations
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
- Access to an extensive range of corporate discounts on shopping, travel & days out, travel loans, regular staff social events lunchtime walking club, rounders, festive Fridays etc
- 2 x volunteer days a year.
What will you be doing?
Role Specific Responsibilities:
Provide strong leadership to the Extra Care Housing team, inspiring and motivating them to deliver high-quality housing and support services.
Collaborate with the Head of Housing in recruitment, selection, and onboarding of new staff members.
Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs.
To assist with the OOH services rota provided to staff and residents at all schemes.
To provide leave and sickness absence cover across all extra care housing schemes, ensuring that the service is adaptable, flexible and that service levels are maintained.
Ensure the wellbeing and safety of all residents by monitoring and maintaining risk assessments, and support services.
Promote a person-centred approach, respecting residents’ individual choices, independence, and dignity.
Ensure compliance with all relevant regulations, policies, and procedures in the provision of care and support services.
Regularly review and update policies and protocols to meet changing regulatory requirements and industry best practices.
Act as a liaison between the Extra Care Housing facility and other departments within the organisation.
Cultivate positive relationships with residents, their families, and external partners to enhance resident satisfaction and the reputation of the facility.
Assist the Head of Housing in managing the budget for the Extra Care Housing facility, monitoring expenses, and identifying cost saving opportunities.
To have an oversight of the Wish Appeal and ensure that residents take up of the scheme is supported/maximised.
Identify areas for improvement in operations, and staff performance, implementing action plans to drive positive change.
Stay updated with industry trends and developments, incorporating best practices into the facility’s operations.
To act as a complaint responder at stage 1 of the complaint process.
General
To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
Recognise, respect and promote the different roles and diversity of the individuals within the business.
To actively contribute towards key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
Attend and participate in training and other meetings and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and the business.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected
About You
Education & Qualifications
Previous experience of managing a mixed tenure extra care or retirement scheme.
Demonstrable experience of managing/monitoring commercial contracts.
Experience in liaising with other stakeholders such as adult care services, voluntary organisations/local authority departments.
Knowledge of managing voids and arrears.
Key Skills & Competencies
Experience of working with older/vulnerable people.
Previous experience in scheme housing management.
Effective knowledge and experience of managing a team of staff.
Experience of working with stakeholders.
Knowledge of health and safety compliance responsibilities.
Understanding of the support and care needs of older people.
Good understanding of equality, diversity & inclusion.
Driving licence and access to a vehicle.
Behaviours
You will be totally committed to delivering excellent customer experience – being easy, reliable, and empathetic in the way you deal with customers, and colleagues.
You will be able to work independently, exercising initiative and good judgement.
Confident in communicating in writing & verbally.
Able to use IT systems including, Word, Excel and Microsoft Office.
Used to working collaboratively and able to develop excellent team working.
A strong leader, able to build positive customer and stakeholder relationships.
Organised with excellent time management skills.
Resilient with a can-do attitude, remaining calm under pressure.
Health and safety, safeguarding and lone-working training will be provided.
Equal Opportunities Statement
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Applications Close: Monday, 29 January 2024
