Deputy Museum Manager – Hms Caroline

Deputy Museum Manager – HMS Caroline

Salary (Grade 4) – £26,364 – £27,437 per annum (dependent upon experience)

Hours: 37.5 hours per week - permanent

Location: The National Museum of the Royal Navy based at HMS Caroline, Belfast

The National Museum of the Royal Navy’s vision is to be the world’s most inspiring Naval Museum: inspiring learning, enjoyment, and engagement with the story of the Royal Navy and its impact in shaping the modern world.

HMS Caroline forms an important part of the National Museum’s visitor offer and collection as the last survivor of the Battle of Jutland that is still afloat. Open to the public as a museum and heritage attraction since 2016 and an Art Fund ‘Museum of the Year’ finalist in 2019, this iconic ship is an asset to Belfast’s cultural landscape.

We are recruiting a full-time Deputy Museum Manager to support the Museum Manager in the development and operational performance at HMS Caroline. The role will oversee an excellent experience for our visitors, motivating and empowering the operational team to deliver on key performance indicators and other business targets. The post holder will work with the Museum Manager to ensure the safety of those visiting and working on-site and will support the delivery of events and programming aimed at generating revenue and deepening engagement with our visitors and communities.

This role is best suited to someone who is enthusiastic and flexible, happy to muck in across a number of different areas across HMS Caroline and the NMRN. There will be some weekend working as part of a flexible rota system required and the occasional evening work dependent on business need and bookings.

Key Opportunities

• Embed within the operational team new ways of working, motivating to achieve and exceed business and visitor related targets
• Delivery of new and existing income streams, supporting the museums financial sustainability
• Delivery of new public programme activities, supporting increased engagement with visitors and local communities
• Work within a matrix organisation, learning from and interacting with a variety of teams and museum experts based across the UK
• Deputising for the Museum Manager as needed

Knowledge/Experience

You will have:

• Supervisory or management role in tourism, museum or heritage organisation
• Track record of delivering outstanding customer service
• Knowledge of ticketing and retail operations, including use of EPOS
• Involvement in public and corporate functions

We provide

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• Free onsite parking
• 25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service.
• Occupational sick pay.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.

If interested, please submit your applications by clicking APPLY NOW no later than midnight, 27 May 2024.

We will be holding interviews week commencing 10 June 2024 at HMS Caroline, Belfast.