Here at Field Sales Solutions, we have an exciting opportunity for you to join us as a Deputy Operations Manager!
FIXED TERM CONTRACT - End Date: 09.09.2024 (Subject to change - Maternity Cover)
We are a leading field marketing company, and we have this dynamic role within our Procter & Gamble Account.
In return we can offer you a competitive salary of GBP30,000 p.a. plus benefits.
Location: Field Sales Solutions Head Office Thame, Oxfordshire
(Hybrid working 3-5 days per week with availability to WFH). May involve travel to P&G offices and field meetings as required
What you will be doing as our Deputy Operations Manager?
- Assisting the Operations Manager and act as Deputy in their absence and supporting the Operations team and act as alternate on other main roles.
- Development of the account processes and systems to ensure they are appropriate and capable of meeting all client objectives.
- Work to identify and implement new and improved procedures and services in a continual review of head office support to provide increased service satisfaction levels to the client. To review current working practices / procedures and systems to recommend cost effective improvements.
- To oversee the provision of accurate, relevant and timely call file and cycle change management to ensure that the post call management Information is appropriate to the client and operational requirements.
- Provide effective communication routes between departments, field, client and operations to ensure efficient sharing & use of information.
- Work to implement the plans put in place to meet all agreed service standards & deadlines. Communicating changes to ensure that a high standard quality service is always achieved.
- Working with peers to promote sharing of best working methods across the business and to ensure that all direct reports are kept fully informed of news and developments.
- To ensure the team delivers a high-quality service to Clients and Client Service on a day to day basis.
What are we looking for in our Deputy Operations Manager?
- Experienced multi-tasker & ability to problem solve this is key to this role s success.
- Knowledge of database and reporting systems helpful.
- Possess a versatile working knowledge of a wide range of technology and operation practices to enable the coaching and management of all reports/tasks to meet current and future requirements.
- Fully proficient in MS Office applications (Word, Excel, PowerPoint)
- Excellent interpersonal skills together with a strong customer focused approach.
- Willing to learn new skills and to adapt to new and changing technologies and environments.
- Show flexibility and adaptability when working on internal or customer related projects often with short deadlines.
- Well organised with ability to work individually and as part of a team sometimes under pressure.
- Ability to create and make presentations with confidence to field management teams and internal management teams.
- Possess a versatile working knowledge of a wide range of technology and operation practices to enable the coaching and management of all reports to meet current and future requirements.
- Educated to "A" level standard or equivalent preferable
- Business Degree or Diploma nice to have
- At least 2-5 years previous operational Field Marketing, agency or FMCG experience
- Experience of working with or in a service or sales environment or within a brand or customer marketing team
As well as an engaging and varied day job, this Deputy Operations Manager role also offers a variety of benefits including:
- In-house academy, offering best in class training and support to help you reach your potential.
- Opportunities for career development.
- Incentive programmes including retailer discount schemes.
- Health, Wellness and Financial Guidance Support.
- Holiday accrual with length of service.
- Your birthday off.
- Performance related bonus.
Apply today!
You must be eligible to work in the UK and have a full clean driving licence.
Field Sales Solutions is an equal opportunities employer.
Live our company values:
- Partnership - We are transparent, open, and work together with our clients and colleagues to achieve common goals.
- Return - We drive and evaluate all activity by identifying and delivering a positive ROI.
- Ownership - We understand our role and have a sense of purpose and accountability in everything we do.
- Upstanding We are honest, reliable, and ethical in all we do, showing professionalism and integrity always.
- Determined we know that success requires perseverance, and we are driven to achieve.
We are PROUD to be Field Sales Solutions.