Deputy Service Manager

Porsche Centre Swindon have a fantastic opportunity for a Deputy Service Manager to join our team and support our Service Manager in running our successful department. We are looking for someone who will become an integral part of our team and ensure the operations of the department are running efficiently to achieve exceptional levels of customer service.

If you have experience of working in the automotive industry, in either a service department or in a leader or managerial position, we would like to hear from you.

If you are looking to take the next step in your career with a high performing premium brand, this is a great opportunity for you. We are looking for a candidate who is highly driven and believes they have the leadership skills to drive an exceptional performance through a highly motivated team. We can provide training to develop your skillset through both brand and group level training.

If you thrive on delivering an exceptional customer service and embrace the values of both Porsche and Dick Lovett, we would like to hear from you.

Key responsibilities:

• Manage the front of house daily workload while providing the highest standards of customer service while vehicles are with us for servicing and repairs.
• Ensuring exceptional customer satisfaction with work carried out and advising of future service or repair priorities.
• Ensure daily operating processes are robustly followed to include invoicing, debtor control and adhering to dealership and manufacture requirements.
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
• Drive a winning performance on all key metrics through a team.

Essential Qualifications:

• Experience and proven record of success working in a franchised dealership
• Strong communication skills with both customer and your team
• Knowledge of Microsoft Office, Excel and Kerridge
• Familiarity of warranty procedures would be advantageous

If you are looking to progress within a highly performing business and want to expand your knowledge of new models as they emerge, and develop your leadership skills, this is a wonderful opportunity to progress your career. You will receive full manufacturer training as well as support from our in-house Learning & Development team.

We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.