Deputy Ticketing and Sales Manager

The Deputy Ticketing and Sales Manager will be a team player, an effective problem solver and flexible in your approach. This is a role that demands the ability to operate in a fast-paced environment, where efficiency and effectiveness are paramount.

The ideal candidate will demonstrate operational knowledge of ticketing systems, exceptional customer service and an ability to drive commercial revenue through ticket sales and inventory management. They will also have a focus on learning and development, both personally and with a view to helping those within the Box Office team to grow.

As Deputy Ticketing & Sales Manager you'll be responsible for personally making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross-selling theatre tickets, memberships, packages, lounges and ancillary products and helping customers with relevant information at any point before, during and after the show.

In addition you'll support the Ticketing & Sales Manager to train, develop and motivate a small casual team, ensuring the audience receive the best service possible, whether or not you are on site at the time. You'll ensure that our ticketing processes are adhered to and that budget targets are met, and will need to deputise for the Ticketing & Sales Manager as and when needed. Working hours could include a range of daytimes, evenings, weekends and Bank Holidays depending on our performance schedule.

Some knowledge of Ticketing and Sales would be desirable but full training will be given.

Please see the job description for full details of the role requirements. If you have the skills to achieve these goals, we'd like to hear from you! Experience from within the entertainment sector is welcomed but not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.