Deskside Support Engineer

Here at FDS we have an exciting new opportunity for an experienced, on-site & roll-out Desktop Support Engineer to provide support to a long standing client and a newly acclaimed client across sites in Telford and Radway Green.
This is a full-time permanent position working Monday to Friday, 37.5 hours per week, between the hours of 07 00.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.
As a Desktop Support Engineer you will:
• Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
• IMAC s Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
What we're looking for:
• Full, clean UK Driving License
• Proven trouble shooting skills
• Previous experience in a similar role
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10 onwards
• Excellent communicator both face-to-face & over the phone
• Administering Windows ShareFile permissions.
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Good knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
Desirable Skills:
• Linux/ Unix knowledge advantageous
• Microsoft Certification (MCSE/MCSA/MCP s)
• Accredited in relevant manufacturers hardware qualification (HP)!
• Knowledge or experience with SCIDA environments
This is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including a personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Sound good? Apply Now!
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