Desktop Support Engineer

My client who are global software and services provider into the telecommunications domain are looking for a number of Desktop Support Engineers to join them on a contract basis in Reading.

**12 month Contract - Inside IR35**
** 5 days onsite in Reading**

Responsibilities:

* Engaged in-person hands and Feet support to end users for issues with their laptops /desktops/ personal productivity devices.
* lift and shift hardware devices.
* Ensure a delightful customer experience through services provided
* Day to day End user Support through Service Requests and Incident Management
* End user software installations and upgrades
* Update process documentation on an on-going basis
* Partnering and facilitating support vendors
* The role requires a high level of technical expertise in the application layer and systems administration responsibilities of the SCCM environment, Anti-Virus, Windows patching and Mobile Device Management.

Technical Skills:

* 3+ Years experience in hardware and software: maintenance /support/troubleshooting/upgrading of end user devices - desktops & laptops.
* MS Windows OS troubleshooting skills
* HW troubleshooting skills
* HW Peripheral devices troubleshooting skills
* MS365 application knowledge
* Excellent Communication skills
* Intune and SCCM
* IMAC - Install /Move/ Add/ Change
* Active Directory
* L2/3 Support for Incidents, Problems and Requests escalated from L1
* VIP user Support

Apply now for immediate consideration.