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Form of work
SalaryOpportunity for a Lead Desktop Support Engineer to join a global supplier of technology solutions to the Telco industry on a project in Reading. The position will be based onsite in Reading.
You will be tasked with Leading and Managing a team of Desktop support Engineers and Field Support Engineers who are responsible for daily support for End user Tickets. this is a direct client facing role with daily interactions with customers. You will be responsible for coordinating and prioritising the queue to provide an effective service.
Other Tasks:
* Develop and maintain SOP and documentation for the TEAM.
* Monitor and report on Service Level Agreement related to Desktop Support service levels, team productivity, and customer satisfaction.
* Conduct regular team meetings to communicate updates, provide training and knowledge sharing, and foster a positive team culture.
* Evaluate team members' performance, provide feedback, and support their professional development through coaching and training opportunities.
* Stay up to date with industry trends, emerging technologies, and best practices in Desktop Support and service management
Your Skills:
* 5+ years of experience in managing desktop in Windows environments (OS).
* Windows Operating systems knowledge - Excellent
* Hardware Support knowledge - Excellent
* Office365 and Office products knowledge - Excellent
* Problem solving and Troubleshooting - Excellent
* People Management - Excellent.
* Excellent Communication skills - must have.
* Vendor management - must have
* Project Management - must have.
* Intune and SCCM - must have
* VIP user Support
* IMAC - Install /Move/ Add/ Change
* L2/3 Support for Incidents, Problems and Requests escalated from L1
* Release and Change management experience : Must have
This will be a long term engagement with an initial 12-month contract. Daily rate is �300-�350 (PAYE). You must be able to travel daily to the Reading site and have full eligibility to work in UK without restriction .
Please click apply for immediate consideration or email billy.hamblin@claremontconsulting.com for further info.
