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Form of work
SalaryAre you passionate about providing exceptional technical support and resolving complex IT issues?
We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician.
Key Responsibilities:
- Provide expert technical support to clients via phone, email, or in person.
- Diagnose and troubleshoot complex hardware and software issues.
- Escalate unresolved issues to the appropriate teams and follow up until resolution.
- Configure and manage Microsoft Intune for device management and application deployment.
- Administer Azure services and troubleshoot related issues.
- Support users with Office 365 applications and services.
- Document support processes and maintain accurate records of incidents and resolutions.
- Collaborate with other support teams to ensure timely resolution of issues.
- Proactively identify recurring problems and suggest long-term solutions.
Requirements:
- Proven experience in a similar 2nd Line Support role.
- Proficiency in diagnosing and troubleshooting hardware and software issues.
- Strong knowledge of operating systems, networking protocols, and IT infrastructure.
- Experience with Microsoft Intune, Azure, and Office 365 administration.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering exceptional service.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!
Apply now to join the team as a 2nd Line Support Technician and take your career to the next level.
Apply today
