Company

Franklin FitchSee more

addressAddressTyne And Wear
type Form of workPermanent, full-time
salary Salary£30,000 per annum
CategoryEngineering

Job description

Are you passionate about providing exceptional technical support and resolving complex IT issues?

We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician.

Key Responsibilities:

  • Provide expert technical support to clients via phone, email, or in person.
  • Diagnose and troubleshoot complex hardware and software issues.
  • Escalate unresolved issues to the appropriate teams and follow up until resolution.
  • Configure and manage Microsoft Intune for device management and application deployment.
  • Administer Azure services and troubleshoot related issues.
  • Support users with Office 365 applications and services.
  • Document support processes and maintain accurate records of incidents and resolutions.
  • Collaborate with other support teams to ensure timely resolution of issues.
  • Proactively identify recurring problems and suggest long-term solutions.

Requirements:

  • Proven experience in a similar 2nd Line Support role.
  • Proficiency in diagnosing and troubleshooting hardware and software issues.
  • Strong knowledge of operating systems, networking protocols, and IT infrastructure.
  • Experience with Microsoft Intune, Azure, and Office 365 administration.
  • Excellent communication skills and the ability to explain technical concepts to non-technical users.
  • Customer-focused attitude with a passion for delivering exceptional service.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!

Apply now to join the team as a 2nd Line Support Technician and take your career to the next level.

Apply today

Refer code: 3337666. Franklin Fitch - The previous day - 2024-05-15 04:20

Franklin Fitch

Tyne And Wear

Share jobs with friends

Related jobs

Desktop Support - Second Line

Desktop Support Engineer

Invitise

£30,000 - £45,000/annum + Great Benefits

London, England

2 days ago - seen

Desktop Support Analyst

Redrock Resourcing

Competitive

Warrington, Cheshire

2 days ago - seen

Desktop Support Engineer

Rise Technical Recruitment

£30,000 - £40,000/annum Private Healthcare, Benefits

London, England

2 days ago - seen

Desktop Support Engineer Team Leader

University Of Bath

Starting from £29,605, rising to £36,024

Bath, Somerset

2 days ago - seen

Desktop Support Engineer

Edenhale

£30,000 - £40,000/annum

Liverpool, Merseyside

2 days ago - seen

Desktop Support Analyst

Rebel Recruitment Limited

£25,000 - £32,000/annum

Bilsthorpe, Nottinghamshire

2 days ago - seen

Trade Floor Desktop Support Analyst

Acora

London, England

2 days ago - seen

Desktop Support Engineer

Bedroq

£35,000 - £45,000/annum

London, England

4 days ago - seen

Desktop Support Engineer

Redline Group Ltd

£20,000 - £30,000/annum

Newhaven, East Sussex

4 days ago - seen

Desktop Support Analyst

Redrock Resourcing

£35,000/annum

Warrington, Cheshire

4 days ago - seen

Desktop Support Engineer (Level 2)

Gcs Ltd

£200 - £210/day (Inside IR35)

London, England

4 days ago - seen

Onsite IT Desktop Support Engineer - ServiceNow

Jumar Solutions

Houston, Renfrewshire

3 weeks ago - seen

It Desktop Support

Lincoln College

not provided

Lincoln, Lincolnshire

a month ago - seen

Desktop Support Technician

Computacenter

About the role Roles at this level will contribute to the design and implementation of solutions.

a month ago - seen

IT Desktop Support Apprentice

Qa Ltd

£17,000 - £19,000 per annum

South East

a month ago - seen

Junior Desktop Support Analyst

Efinancialcareers

Competitive salary

South East

a month ago - seen

Desktop/Deskside Tech Bar Support Engineer (VIP/AV)

Project People

Negotiable

London, England

a month ago - seen

Desktop Support Engineer

Salt Search

£25,000 - £30,000 per annum

South Glamorgan

a month ago - seen