Device Engineer

CTS are a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, CTS is an established market leader in the technology support sector.    

CTS have now launched their Easy4u Service - working with our partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a personalised, full-service education laptop to their students, with a customised school-webshop, a self-service portal, and a full-service model in case of repairs. 

CTS are looking for an Easy4u Engineer to work on site at our Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. 

Key Tasks 

Technical 

• Diagnose incoming laptops for defects and damage and log appropriately 
• Be able to install a windows operating system 
• Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities 
• Diagnose a hardware problem vs Accidental Damage   
• Ability to provide "neat" fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided 
• Able to check work appropriately and feel empowered to feedback as part of our quality assurance process 
• Provide a basic level of Technical Support to end users on a 1st Line if needed 

Customer Service 

• Knowledge of dealing with individuals and resolving issues in a timely manner 
• Ability to communicate well in written English  
• Work with our Easy4u Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair 
• A strive for quality, rather than quantity 

Essential Requirements 

• Experience in the IT Field is desirable 
• An ability to demonstrate your competence with repairing/building hardware 
• A can do attitude to provide the best service to our customers 
• A self starter - we are looking for suggestions on how to enhance our service. 
• Ability to work with quality and speed  

What do we offer you? 

• A modern service centre and supportive management 
• A pension scheme 
• Working in a fast-growing company with international partners, where there are always new opportunities if you want to grow with us and develop
• Sage benefits