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Form of workWipro is looking for a Application Support with previous experience of Murex.
Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavour. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results.
As an Application Support (Murex), you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking / Global Markets, Asset and Investment Management, Market Infrastructure Providers, Reference Data Management / Data Infrastructure Providers, Finance, Risk and Treasury Transformat io n , Package-Led Transformation.
PURPOSE OF THE ROLE
We are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier-1 client. The successful candidate will be part of the leadership team manging the platform and the engagement. You will be responsible for resolving technical issues, releasing change, and deliver on the agreed KPI/SLAs.
KEY RESPONSIBILITIES
Team Lead Skills
- Manage and mentor the MX support team.
- Provide guidance training & performance feedback.
- Foster a culture of collaboration, accountability and continuous improvement.
- Oversee the day-to-day support & maintenance activities for the platform.
- Monitor the key services, identify potential issues & implement proactive measures to ensure system stability.
- Investigate & resolve complex technical issues.
- Coordinate with internal teams & the vendor to implement system upgrades, patches & enhancements.
- Provide direct support for Front, Middle and Back Office on all daily activities within the Murex system.
- Assisting end users and Valuations with daily queries for Cash & Deriv trades and issues with daily accounting of PnL.
- Troubleshooting of any errors preventing trade entry, pricing and failure of scheduled tasks.
- Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition.
- Manage the incident & problem resolution process for Murex.
- Conduct root cause analysis for major incidents.
- Develop and maintain incident response procedures & documentations.
- Ensure all batch SLAs are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
- Review current & recent problems to ensure the correct level of due diligence and challenge has been performed to mitigate repeat incidents.
- Capacity management by reviewing infra utilization and monitoring against key thresholds.
- Standard production support activities like performing ad-hoc operational requests, housekeeping activities, conducting DR and BCP activities.
- Coordinate the planning, testing & implementation of system changes.
- Ensure adherence to release process.
- Perform impact assessments & risk analyses for proposed changes.
- Experience of leading a Murex support team.
- Strong knowledge of Murex platform used for front to back to risk capabilities.
- Languages (XML/XSLT, Java, Bash, Scripting, SQL).
- Windows or Unix (Linux, Sun, HP, AIX) platforms.
- Databases: at least one of Oracle, Sybase, MySQL).
- Strong analytical & problem solving abilities.
As the successful applicant you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
EQUAL OPPORTUNITIES
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Murex
