Application Support Analyst - Housing

Application Support Analyst

London Bridge

Up to £42,000

Hyde is looking to recruit an Application Support Analyst.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment, and contribute to their community.

As an Application Support Analyst at Hyde, you will be working within the Product Management team to ensure the stability, functionality, and efficiency of Hyde’s software applications.

Responsibilities

• Respond to and resolve user-reported issues related to applications promptly.
• Diagnose and troubleshoot software problems, providing effective solutions to minimize downtime.
• Interact with end-users to understand their application-related needs and challenges.
• Provide training and support to users to enhance their understanding of applications.
• Provide assistance with configuration, testing, and deployment of application/software changes/releases through formal change management processes.
• Ensure applications/software environments are fully maintained with appropriately supported updates, patches, and/or service packs in line with corporate system maintenance policies.

Skills and Experience Required

• Proven experience in Application Support, troubleshooting, and user interaction.
• Experience conducting root cause analysis (RCA).
• Experience working within housing, local authority, facilities management or property management. 
• Strong analytical and problem-solving skills.
• Excellent communication skills to interact with both technical and non-technical stakeholders.
• Dedication to understanding and meeting the needs of end-users.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.