Address
Form of work
SalaryMedia business seeks an Application Support Analyst to take on a new role within the business, supporting Alliant (a Rights Line product) which is Royalties software.
About the role:
- The role is responsible for day-to-day query resolution and incident management.
- Understanding the needs of the users (Royalties Team) and ensuring timely resolution to tickets raised on the IT Service Management (ITSM) System.
- Involvement in changes to the applications and testing where required to suit business needs.
- Supporting the Project team during parallel run into go live with reconciliation questions and queries, to identify and resolve issues.
- Support root cause investigations, identification of recurring incidents and implementation of recommended actions to prevent further such incidents
- Review current processes and suggest improvements to efficiency and delivery.
- Create and maintain support and training documentation
- Undertake application testing and training activities, where required.
- Load and test bulk imports of data for changes/projects/acquisitions.
- Undertake regular planned activities e.g. running Month End and Royalty Period End calculations.
- Provide input to analysis which is used to match calculations back to the legacy system, whilst in Parallel Run.
- Maintenance, where required, of Reference Data in the application.
- Interface monitoring activities where there are APIs with SAP and Biblio and working out whether issues are Alliant or other application issues.
About you:
- The employer is open to hiring either an Application Support Analyst with prior Alliant or Royalties software experience OR an experienced user of Alliant with prior Royalties experience, looking to make a transition into the Tech / IT function. If the latter, they will support you fully in making the transition into the IT function.
- Either way you will need strong analytical skills.
- A desire to contribute towards making a truly great service for users.
- You will be able to build and maintain good relationships with those around you and at all levels of the business.
- Positive, flexible and with a can-do attitude at all times.
- Focused on Customer Service Excellence - meeting and exceeding the customers’ expectations.
Interviews planned for early Feb. Please submit your CV for immediate review.
Kinetech is acting as a recruiter in relation to this vacancy. Please see our website for more information on how we handle your data.
