AddressAtlassian Application Support Engineer
Inside Outside IR35
Contract Term: 12 months contract
Contracting Authority: The Foreign, Commonwealth & Development Office
Location: East Kilbride or London Hybrid
The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).
The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.
As an Atlassian Application Support Engineer your main responsibilities will be:
- Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure
- Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists
- Building a replica of Production in DEV
- Upgrading in repeatable steps until confident to replicate Production upgrade
- Administrate the patching, backup and recovery of the Atlassian infrastructure
- Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
- Support the business in creating Jira projects and Confluence spaces
- Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements
- Provide new ideas or processes for using the Atlassian suite more effectively
- Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
- Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
- Manage all add-ons and integrations
- Provide user and JIRA Admin training
- Manage and own any documentation to aid support of the Atlassian suite
You’ll have relevant experience in:
- Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
- Proven track history of upgrading Data Centre configurations and resilient infrastructure
- In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
- Jira projects, access and administration
- Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes
- Proven ability to quickly pick up and understand complex technical issues and come up with solutions
- Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
- Jira add-ons, associated plug-ins and extension
- JIRA reporting and report filters
- Experience in a technical customer support role
- Active SC Clearance
Disability confident
As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
