Job Purpose

Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.

We are looking for a Digital Assistant to sit within the Digital team, and you will play a crucial role in supporting the Digital and External Affairs team. You will provide support to the Digital team and help to ensure the website remains exceptional. You will play a pivotal role in maintaining the smooth operation of the team through ticket management and assistance. Your keen eye for detail and communication skills will be essential in proofreading content and ensuring it aligns with our tone of voice. You will support the team with work on large scale projects with internal and external stakeholders.

This role can be based from Warwick with the team in the office on a Thursday. We continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

#LI-EM1

About us

As Great Britain’s electricity system operator (ESO), we sit at the heart of the electricity system, using our outstanding engineering and commercial expertise to balance electricity supply and demand. Ultimately, we keep the electricity flowing directly to where it’s needed, second by second.

Becoming the National Energy System Operator

In Summer of 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

Key Accountabilities

• Supporting the team by triaging and actioning digital content changes and requests via Zendesk
• Proofreading copy supplied by colleagues to ensure it is in line with our tone of voice
• Making changes such as content amendments and document uploads to the ESO website using Drupal
• Working with the wider business to help train colleagues on how to use the websites CMS
• Performing content reviews and audits to quality assure the content on the website
• Supporting the wider External Affairs team
• Reviewing website performance with tools such as Google Analytics and Looker Studio
• Ensuring that the homepage of the website is regularly refreshed and kept up to date

About you

What we do isn’t just important – it’s essential. That’s why we look to recruit experts in their field. In this case, we’re looking for someone who:

• You are a keen learner with the ability to pick up new skills quickly.
• You will make content updates and maintain the website using the Drupal CMS.
• You will contribute by training colleagues, supporting with administrative tasks, and assisting with content reviews.
• You will have a keen eye for detail and be able to make website homepage changes working alongside our strategic planning team.

What you'll get

A competitive salary between £33,000 - £38,000 per annum – dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

More Information

This role closes on 24th March 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.