Digital Content & Experience Manager

Are you passionate about optimising digital customer / supporter experiences to build a better world for children? Then join us on as a Digital Content & Experience Managerto produce, promote, analyse and optimise Digital Content to and drive donations and actions.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

As our Digital Content & Experience Manager, you will create high performing and user-centred Digital Content, journeys and experiences across all channels including website, email, social and paid ads. You will ensure the overall digital experience is inspiring, engaging, accurate and inspires action with our supporters, whilst ensuring alignment across all supporter touchpoints.

In this role, you will:

• Design, create and optimise high performing content and journeys across digital channels that meet user needs and business objectives, working as part of a multi-disciplinary marketing squad.
• Champion data-driven decision making by continually understanding and acting on performance data and user insight to optimise and develop content and journeys.
• Work on UX improvements across Save the Children digital products and channels and, when appropriate, coalition websites.
• Champion Search Engine Optimisation (SEO) ensuring our website content follows best practise and considers our Search Engine results pages (SERPs) position.
• Create and maintain data and donation forms on the website, considering the end-to-end experience and helping to continuously improve the experience for our users.
• Monitor and keep up to date with content and user experience approaches, tactics and strategies relevant for Save the Children.

To be successful, it is important that you have:

• Have solid experience in the development of Digital Content for a range of channels (including social, email and websites), which is engaging and inspiring for customers/supporters.
• The ability to work within multi-disciplinary teams to deliver ambitious results.
• Extensive experience working with digital analytics packages (such as Adobe Analytics or Google Analytics) and on Content Management Systems (CMS).
• Knowledge of storytelling within a digital context and design principles.
• Knowledge of new digital trends and emerging consumer technology and the ability to apply this in developing ideas.
• Experience of working with a Content Management System and experience of using Adobe Experience Manager if applicable.
• Experience of producing and editing video for digital channels and using photo and video editing software such as Canva, Adobe Photoshop and Adobe Premiere Pro.

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
• You can find our employment offer here.

To learn more about the position, please review the Job Description in the attached Documents.

Closing date: February 15, 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure:

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: https://jobs.savethechildren.org.uk/what-we-offer/

Interview Expenses:

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employmentChecks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section. For anything else you can email us on: careers@savethechildren.org.uk