Digital Engagement Officer

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

This role can only be worked from within the UK and not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog!

The work of Technology Services is expanding, and we are supporting an increasing number of colleagues. We require a Digital Engagement Officer who can support our engagement across our Digital space. As part of this role, you will help create content for and drive the team’s presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities. You will be someone who can unblock issues where they arise, and work effectively with a range of experts. You will be a strong communicator, who can work with different communities and cascade engaging communications to them. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available. This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must.

Responsibilities

You will be an experienced Digital Engagement Officer who can:

• Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
• Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
• Provide a professional first point of contact for Digital Engagement enquiries, advice and information to stakeholders within the organisation
• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
• Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department.
• Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases.