Address
SalaryJob Title –Digital Experience Lead
Location – Bournemouth (Hybrid Working Environment)
Salary Range – c£85,000 Dependent on Experience
Job Type – Permanent (Full-Time, Part-Time, Job-Share, Flexible options available)
Digital Experience Lead
Ageas Insurance have an exciting opportunity available in our Digital Distribution and Marketing Team to join us a Digital Experience Lead. As Ageas continue on our journey to become one of the top Digital Insurers in the UK, the Digital Experience Lead will act as the custodian for all of our online customer experiences, owning and optimising the digital customer experience vision and strategy.
As the Digital Experience Lead, you will use your passion for Digital Journeys, optimisation, design and UX to ensure that Ageas continues to thrive in a competitive and highly regulated environment. As the champion of our Digital Experience, you will work with stakeholders of all levels to shape and drive initiatives in the digital customer experience.
Main Responsibilities as a Digital Experience Lead:
Leading the digital journey team (digital analytics, user experience and digital creative) to deliver a best-in-class website experience that maximises customer experience and ease of transacting online.
Shaping change and strategy for the digital customer experience, and implementing strategies to enhance user engagement and deliver best outcomes for our customers and the business
Shaping and strategic roadmap for conversion optimisation and A/B testing programme and building on desired customer experiences through the lifecycle of their insurance products across buying, managing and renewing their car, home or van insurance
Lead the delivery of all digital UX for new and existing developments, showcasing design thinking and strong empathy for customers across your teams work.
Own the digital analytics and CRO function, leading your team to analyse the journeys and make recommendations to improve the Digital Experience for trading and servicing online. Embedding a data driven culture to journey design and optimisation. Scoping, planning and delivery of Ageas’ digital customer journeys and experience. Responsible for UX, UI, Design and Digital Analytics for achieving the annual sales and income plans, conversion rate, online servicing success and customer satisfaction.
This is a strategic management role that encompasses both stakeholder and team management, being the advocate for and owner of a first-class digital customer experience.
Collaborating, challenging and influencing across the business to ensure operational business processes, commercial value, compliance and regulatory considerations all translate into an optimal online sales and service funnel.
Skills and experience you need as a Digital Experience Lead:
Proven experience of growing a digital product through improving conversion rates
Experience collaborating with or managing cross-functional internal stakeholders to build strong relationships, able to demonstrate effective business partnering & influencing skills. Highly flexible and adaptable with an ability to drive change forward, working at a senior management level to have a direct impact on digital business performance
Experience of leading experimentation & testing programmes within a D2C environment with experience of commercial UX and experimentation delivery. Along with strong experience running and managing A/B testing stacks (for example VWO, Optimizely).
Experience using digital analytics tools for user experience and to execute digital strategies (e.g. GA4, Adobe Analytics)
Strong verbal and written communication skills with ability to clearly articulate and document rationale and planning
Minimum of 5 years experience managing direct reports, experience of 5 years+ in a digital UX or digital analytics roles minimum. Degree level education or equivalent business experience
Here are some of the benefits you can enjoy within the role of Digital Experience Lead:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Benefits for Them – Partner Life Assurance and Critical Illness cover
Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.
