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SalaryDigital Product & Support Manager required for our public sector client to work on a Hybrid basis
Client: Local Authority in South London
Job Title: Digital Product & Support Manager
Pay Rate: £444 daily Umbrella (Inside IR35)
Hours: 36 Hours a week (Mon-Fri) Hybrid mostly able to work from home with occasional days in the office
Duration 3 Month Contract (possible extension)
- Strong experience of running a technical applications support team of at least ten staff
- Excellent stakeholder management skills
- Experience of working with suppliers/contracts for SaaS applications
- Any exposure to Education or Social Care systems a plus
Ensuring such back-office systems are both supported and maintained from a technical perspective but also that they are being used effectively to support business processes, reporting and decision-making. * Proactively adopting a product management approach to the ongoing roadmap of technical updates, system configuration and service improvements including identifying where alternative solutions could be leveraged to support the wider digital transformation agenda. * Embracing user centred and agile methods to effect change to the traditional way systems and service management is done * Supporting continuous improvement through the pragmatic adoption and enhancement of service management good practise Deputising for the Digital Systems Support and Assurance Lead in their absence where appropriate
Technical Support team manager role overseeing the Education and Adult Social Care systems.
Emphasis for the cover period is on Education systems experience as we are concluding a major transition project to move to the Synergy system.
Looking for strong experience in running a support team of at least ten staff, following structured processes e.g. (ITIL) and using recognised service management ticket system (e.g. Service Now).
Excellent stakeholder management skills.
Experience of working with third party, hosted (SaaS) applications, and the challenges of monitoring their performance against contracts/SLAs.
Experience of structured project management, specifically regular upgrades to systems (participation in major migrations between systems a bonus)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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