AddressYou will also work closely with the central BTS technical teams to provide them with support for the installation and configuration of infrastructure hardware and software, and to provide support for the investigation and restoration of failed or failing infrastructure services or components when needed.
- Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
- As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors.
- Provide training and support to business staff on computer operation.
- Undertake Local Area Network (LAN) support and troubleshooting where required.
- Technical knowledge and experience of supporting of PC hardware and peripherals.
- Technical knowledge and experience of supporting Microsoft Windows OS suite.
- Knowledge of and experience of supporting Microsoft Office products.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Experience of working within an ITIL framework.
- Pro-active and customer focused individual able to offer a high level of customer service to internal colleagues/users.
Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded…
Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.
Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.
We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.
- AB Foods BTS match up to 10% pension (contributory)
- Up to 10% Bonus
- Opportunity to buy up to 5 days holiday per calendar year
- Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
- 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary
We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
All recruitment activities into our ABF BTS team are supported by our AB Agri business.
Making your application
Ready to apply? Great! Simply register your details and upload your CV via our careers website – it usually takes just a few minutes. Please do not delay making your application. In the event of a high candidate response to this vacancy we may close the application period before the date shown and without notice.
So that we can support you to perform at your best, please let us know of any adjustments that may be required throughout the recruitment process by emailing [email protected]
As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application.
ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
