Direct Payment Support Team Officer

About the role:

• To lead on and be accountable for the design and delivery of the Internal Information and Advice Service for Direct Payments to ensure it is effective and efficient.
• To lead on and be accountable for the delivery of the contract for Managed accounts and Payroll services supporting Direct Payment recipients.

About you:

• A commitment to the delivery of quality service provision through contractual arrangements to ensure best value for Powys County Council.
• The ability to analyse and understand complex issues, and to offer innovative and creative solutions.
• Have excellent communication and negotiation skills and an ability to influence outcomes, with reasoning, persuasion, and tact.

What you will do:

• Provide leadership through direct line management, supervision and appraisals of ILA staff; ensuring requests for services from DP recipients,  Social Workers, operational staff and Finance colleagues are provided within timely information and advice.
• To oversee the distribution of caseloads to Direct Payment support advisors , ensuring that appropriate cases are allocated to Direct Payment support advisors and that case notes and advice provided by the service is quality assured.
• To provide training and support to Direct Payment Support Advisors and to develop working practices and protocols for the Direct Payment Support Service.