Director Quality Solutions

You will strategically lead service delivery to ensure client projects meet quality, timeline, and budget expectations. You will oversee all QA & CSV services while ensuring department operational excellence, profitability targets and regulatory compliance.

Responsibilities:

• Manage end-to-end delivery of our quality and compliance service projects
• Continuously improve service quality through process analysis and goal-setting
• Ensure achievement of department revenue, cost, and profitability targets
• Assess client feedback, make improvements to enhance customer satisfaction
• Represent company in client and partner meetings
• Provide support and guidance to project managers on critical issues
• Review and validate technical aspects of new client proposals
• Perform hands-on work on client projects requiring QA/compliance expertise
• Create GxP documentation and consultancy deliverables
• Guarantee compliance with GVP, GCP, and other relevant regulations
• Lead planning and budgeting process for the department
• Oversee supplier selection and relationship management
• Support HR initiatives around employer branding, talent acquisition and retention

Requirements

• Bachelor's degree in Life Sciences or related field
• 10+ years experience in quality assurance, with at least 5 years in a management role
• Deep expertise in GCP, GVP, and other life science regulations
• Fluent English
• Revenue planning, cost management, and profitability analysis skills
• Excellent communication and project management skills
• Availability to travel for work proposes