Dispatcher

We have a fantastic opportunity for a Dispatcher to join our team based in Norwich

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

Some of the benefits can you expect:

• Career development
• Comprehensive induction and training
• People’s Pension
• Employee’s Assistance Programme (EAP)
• Paid holiday
• Wage Stream
• Free Uniform
• Free DBS
• 40hrs per week with 4-week shift pattern

Main Duties:

• Check and plan daily and future bookings within the CAD (Computer Aided Dispatch), ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.

• The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.

• To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.

• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.

• Maintaining and enhancing the performance and quality of service offered to patients and customers.

• Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.

• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Successful candidates will have:

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.

• The ability to work on your own initiative and problem solve.

• Good organisational skills.

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services