Dispute Resolution Secretary

Dispute Resolution Secretary

Location: Farnborough

Salary: up to 28,000 + Benefits + Bonus

Hours: Monday - Friday

Our client, an acclaimed full-service law firm recognised by Legal 500, is actively seeking a Legal Secretary to work within their Dispute Resolution Department.

This role provides secretarial and administrative support to a team of 6-8 fee earners ensuring the team can focus on the legal work and providing an efficient, friendly and professional service to clients.

Duties:

First point of contact for new client enquiries, presenting firm in best light, obtaining relevant information, assessing the matter, and referring work to relevant fee earner

Appointment and meeting room bookings, team meetings, key dates/deadlines etc

File opening including all aspects of AML compliance, file maintenance, file closures etc

Civil litigation processes and procedures - including online filing and preparing trial bundles

Secretarial work - including digital dictation, working with precedent letters

Maintaining an up-to-date knowledge of Firm and Department systems and procedures, adhering to Firm guidelines in course of own work and assisting other members of the team with systems and procedures

Producing and issuing bills and statements of account, collating anticipated monthly fee income, liaising with fee earners and clients.

Logging and analysing enquiries, conversion rates and sources of work.

Person Specification:

Excellent administrative skills, able to maintain accuracy and work at fast pace

Able to manage and correctly prioritise own workload, able to manage work from multiple fee earners, demonstrates an understanding of urgency and importance

Demonstrates a proactive approach but in line with the scope of their role

Able to learn and utilise systems fully in line with Firm guidelines, open to and able to champion system developments and implement change.

Familiarity with anti-money laundering requirements

Demonstrates a high standard of client care, ability to control new enquiry calls and obtain relevant information from clients in an efficient but friendly manner.

Strong communication skills with the ability to build rapport, demonstrate a professional approach and give and receive feedback constructively

Experience of civil litigation and understanding of court processes and procedures is desirable but legal secretarial experience of other litigation will be considered

Understands the importance of efficiency, completing work within timescales set, quality of work, compliance with policies/procedures in delivering a service to our clients and maximising fees and profitability