Disrepair Coordinator

What we’re looking for:

• Do you have experience in diary management and appointment scheduling?
• Are you able to deal with a range of difficult problems and resolve these to the customer's satisfaction, exploring alternatives options to resolve the problem?
• Do you have experience of raising, monitoring and recording work orders though a relevant housing / repair management system?
• Do you have experience in dealing with a wide range of people including clients, staff, contractors and external agencies?
• Do you have experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases?

If so, this is the perfect role for you!

We currently have a great opportunity for a Disrepair Coordinator to join us on a Temporary basis.

As a Disrepair Coordinator, you will be responsible for the coordination of disrepair cases, working alongside and supporting case managers and surveyors delivering disrepair works.

Some of the key results for the role include:

• Advising and supporting our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
• Managing enquiries and requests for service via the telephone, computer and all other means of communication that come from internal and external customers.
• Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets.
• Setting up and maintaining any databases, spreadsheets and systems as required.
• Undertaking any other reasonable duties as required by the Heads of Service or their nominees, which may include working outside normal working hours

A minimum of 1 to 2 days working in the Basildon office is required.
This role is a Fixed Term Contract covering for an internal secondment.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

Are you ready to apply?

Interviews will be taking place for this role week commencing 18th March 2024.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Disrepair Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to harry.lund@peabody.org.uk and we will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.