Distribution Customer Service Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, Customer Service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional Customer Service within the Distribution department.

· Daily process and input of all customer orders and distribution accounts.

· Provide daily operational reports that are accurate and timely.

· Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

· Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

· Rate domestic transportation bills.

· Trace orders as required and notifies customers of any activity concerning their order.

· Ensure accurate and timely client and vendors billing.

· Maintain damage records and backorder logs.

· Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

· Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding

invoicing and credit information.

· Maintain strong relationships with vendors (trucking companies, and others).

· Provide support with other miscellaneous projects, filing and research

· Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

· Escalation of problems to Management when necessary

Qualifications

· Understanding transportation process of all models is a plus

· Positive and willing to help attitude

· Good computer skills (e.g., MS Excel, MS Word)

· Fluent in English

· Excellent organizational skills, time management skills in addition to a professional manner

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan 
• Training and Personnel Development Programme