Dog Welfare Support Assistant - Full Time, Fixed Term - Nottinghamshire Centre

Position: Dog Welfare Support AssistantFull Time, (3 months Fixed Term, starting 1st May until 31st July 2024, subject to review) Nottinghamshire Centre

Hours: 37.5 hours per week, on a rota basis including some weekends

If you would like to apply, please go to www.jerrygreendogs.org.uk, click on about us, work with us, download an application form and please send the completed application form to the HR email address shown on our website.

Main Purpose of the Job:

To support the Centre Management team to fully utilise our resources. In a front facing role where customer service skills will be utilised to improve the experience of supporters both in person, via phone calls/email. To support excellent customer service journeys, approaching those who contact us with a friendly non-judgmental approach.

To maximise Centre productivity and to support the team to ensure that all the dogs are cared for, as outlined in our Dog Welfare Policies & procedures. To support the team to pursue every intake, rehoming, income and friend raising opportunity presented.

Key Tasks and Responsibilities:

• Work as directed by the Centre Manager in any area that you are suitably trained to do so.
• To support the centre management team in all administration duties relating to the centre internal and external activities.
• To support potential new owners and the general public, in and outside the Centre, in the care and welfare of their dogs.
• Be an ambassador the charity, taking every opportunity to fundraise, build supporter relationships and make lasting friendships
• To promote the Enterprises services at the Centre, to adopters and customers at every available opportunity.
• Maintain accurate records on our dog management database, to include admission, adoption and behaviour, financial and veterinary information, as well as ensuring that all customer information is shared with the relevant function.
• Ensure dogs that are available for rehoming are positively promoted to maximise adoption and supporter opportunities. Support the team in marketing our dogs, using the tools and techniques that can aid in their rehoming.
• Assist the centre team in managing Meet&Match®
• To support the Centre Team in maintaining good housekeeping standards throughout the centre.
• Support the centres volunteers, those who work in centre and those who volunteer as fosterers, take a proactive role in supporting them and ensuring they feel valued.
• Ensure the highest standards of customer care are delivered to all centre visitors and contacts, by presenting a professional and friendly approach both face to face and on the telephone.
• Be an ambassador for the charity exploiting fundraising opportunities at all times.
• To positively promote the benefits of our insurance partnership, our pre loved and shop goods, in addition, our Enterprise Services to add value to the customer service experience.
• To support centre Team to care for the dogs in the rescue centre, offering every dog the standard of welfare expected by the charity and as outlined through Policy and Procedure.
• To promote the Mission, Vision, Values and Core Principals of the charity, taking a positive and happy approach to supporting a workplace that celebrates success and learns from mistakes. Be responsible for meeting appropriate standards of performance.
• Adhere to all Health and Safety requirements, taking personal responsibility for your safety and the safety of others, reporting any concerns and incidents to the Manager or the Rescue Supervisor.
• Undertake training as required, take a positive approach to Skills Training and take a proactive view to personal CPD training
• Undertake other reasonable duties as required.

Person Specification

Qualifications & Experience - Essential

• Have experience of delivering high standards of customer service
• Have a good level of written and verbal communication skills.
• Confident in a front facing role, with experience of working in a fast paced environment
• Excellent computer literacy skills.

Qualifications & Experience - Desirable

• Qualified to National Diploma Level or NVQ 2 or equivalent in animal care/welfare
• Customer Care qualification.

Dog Welfare Experience - Essential

• Able to understand and implement the Dog Welfare policy, standards and procedures, treating each dog as an individual, recognising their needs and adapts approach
• Ability to work flexibly, willing to work beyond contracted hours to meet the welfare needs of the dogs
• Maintains a suitable level of fitness to carry out the duties required of the role

Knowledge Skills & Abilities - Essential

• Understands the importance of, and has the ability to record accurate information in relation to dog records, particularly post adoption contact and support and shop sales
• Works to strict Health & Safety procedures
• Team working within a centre environment, including volunteers
• Supports Fundraising and Communications in all areas of work

Aptitude / Behaviours - Essential

• Show commitment to the values of Jerry Green Dog Rescue and promote our work.
• Contribute to, influence and respond to changes in Jerry Green Dog Rescue, sharing knowledge and information to benefit the organisation.
• Self-motivated – tenacious, with high level of accuracy and good attention to detail.
• Show commitment to achieving high standards and objectives as well as being well organised – with a demonstrated ability to meet deadlines.
• Self-awareness – positive attitude and can-do approach, remaining calm in a fast paced working environment.

Profile & Reputation - Essential

• Able to understand the desires of the public who visit us, particularly Meet&Match ®
• Good communication skills to offer good customer care promoting a positive, helpful, honest and friendly environment to ensure they leave with a great impression
• Ability to make sales from income raising activities

Job Types: Full-time, Fixed term contract

Salary: £11.44 per hour

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mansfield, NG21 0PG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 14/04/2024
Reference ID: NTS/DWASA0424