Domestic Support Worker

The post holder will undertake a wide range of duties in relation to domestic services on both acute and community sites within various Navigo locations operated by TUKES. It will also be the post holders responsibility to ensure that any additional requests from the sites are dealt with efficiently and effectively whenever possible. Some of the sites provide direct patient services, and it is therefore essential you conduct yourself in a friendly, efficient and approachable manner. They will play an essential part in Tukes Domestic Service team, and together the team are the first point of contact for Staff and Managers to ensure standards and expectations of Navigo are always maintained. The Domestic Support Worker will be expected to attend and meet Navigo mandatory training standards and any other training as required. The post holder should be confident in dealing with minor problems on the site should they arise, reporting any issues which may escalate to the Domestic Team Supervisor. This is one of many key services we deliver, you will be expected to work professionally as part of the bigger team which is Navigo. Together you will be contributing towards an efficient and high standard of cleaning to the acute sites of Navigo to ensure CQC standards are met by focusing on the direct needs of our staff, service users and visitors. You will provide support for meaningful occupation of time and work placement training to assist in the development of our service users, with the guidance of Tukes navigation Support Workers and peer support promoting the provision of a reliable, high quality, flexible, proactive training provider for our members suitable to their needs. The role is instrumental to the success of the whole of the TUKES team to ensure that the ethos of TUKES can reach its full potential as part of a bigger picture. Domestic Support Workers, catering services, Vocational training, employability services and One Front Door Tukes Support will together work to provide the support our service users require enriching their experience of working within TUKES. The Domestic Support Worker will be expected to work as part of a domestic team in achieving and maintaining high infection control standards in all inpatient facilities. These results are instrumental to the role and contribute to CQC standards. The Band 2 Domestic support Worker will ensure daily communication between the team is recorded, cleaning cupboards kept clean and well maintained and any minor problems dealt with in a timely manner. Domestic Support Workers be responsible for ensuring sites are of hospital standard, recording and reporting issues to the Domestic team Supervisor. There may be occasions when it is necessary to assist in the smooth operation of the laundry function (training will be required for this) this includes the laundering and ironing of all non-personal items associated with the inpatient facilities, and other items requested. It is essential that the post holder is flexible in both hours and travel as there will be occasions when you will be required to work on different sites for the needs of the business, including Navigo House and Gardiner Hill caravan. Under the guidance of the Domestic team Supervisor you will be responsible for ensuring Health and Safety at Work Act and COSHH regulations and meets the standard of cleaning set with in Navigo. Play a significant role in Tukes members support programme ensuring they are adequately supported and are in receipt of the correct level training to meet their individual development needs. Ensure all equipment and products are being used in a safe manner in accordance with the correct procedures and manufacturers instructions, reporting any defective items to the Domestic team Supervisor. Have an enthusiastic and hardworking approach to domestic cleaning and enjoy working within a friendly team environment. Deal with any minor issues from the staff or housekeeper which may be necessary to always ensure an excellent standard of service. Take responsibility for the daily tasks and procedures are undertaken in a professional manner whilst safeguarding members which may be working within the team. Take responsibility for any health and Safety concerns, noting any unsafe working practices and reporting faulty or damaged equipment to the Domestic team Supervisor within the service areas and any surrounding areas. Must be willing to work alternate weekends and travel to a variety of sites within the organisation when required. Assist OFD Tukes Support Officer in building confidence and work-based training of members, always ensuring good practice. Have a good attitude and enjoys being part of a team but can work autonomously if required to ensure great service and good communication is maintained for continuity of service across all our managed sites in a very diverse working environment. In addition to the above duties, provide assistance with additional activities as required, as commensurate with grade. Undertake mandatory training in all statutory aspects to ensure Navigo compliance. Undertake any other training that may be required to enhance the post holders ability to undertake the role. Personal Responsibilities: As well as the departmental rules and procedures, which you are required to observe and follow, Navigo has developed a number of general policies and procedures that apply to your employment. Whilst Navigo recognises specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them. Particular attention is drawn to: Health and Safety: Under the Health & Safety at Work (ETC.) Act 1974 it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes co-operating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards. Fire Procedure: The post holder must adhere to Navigo's Fire Policy, including training attendance as and when required. Equal Opportunities: Navigo has policies covering Equal Opportunities and Harassment. The aim is to ensure that no colleagues, potential employees, patients / clients are harassed, or receive less favourable treatment on the grounds of disability, age, sex, sexual orientation, marital status, race, colour, religion or ethnic / national origin. Security and Confidentiality: The post holder must adhere to a range of policies, procedures and legislation relevant to security and confidentiality; these include: Data Protection Act 2008 Copyright, Designs and patents Act 1988 Access to Health Records Act 1990 Computer Misuse Act 1990 BS7799 (Information Governance) Caldicott Document and Records Management Additionally, all staff are required to attend an annual briefing on Information Governance and Security. This job description is not a definitive or exhaustive list of the responsibilities but identifies the key tasks and duties of the post holder. Specific objectives for the post holder will be regularly agreed and reviewed as part of the personal development review process.