Driver Excellence Advisor - Watford

End Date
Thursday 11 January 2024
Salary Range
£28,025 - £29,500
We support agile working - click here for more information on agile working options.
Agile Working Options
Flexibility in when hours are worked
Job Description Summary
Full time position in Watford
Job Description

• JOB TITLE: Driver Excellence
• SALARY: £28025
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: For the first 6 months you will be in office for 5 days a week and then move to hybrid, which involves spending at least two - three days per week, at one of our office sites.

About this Opportunity
To support our drivers by delivering the best service, through knowledge, education and passion. To do the right thing whilst always putting the driver and their experience first.

• Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs through inbound and outbound interactions in the team
• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Respond to all interactions articulately and professionally, providing all the information required first time
• Always put yourself in the drivers shoes to see things from their perspective
• Take time to understand the drivers needs to deliver difficult messages, using each opportunity to explain and educate
• Management of internal and external systems, keeping information accurate and up to date

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose
What you’ll need

• Excellent verbal and written communication skills with a polite and professional telephone manner
• Proactively looks for how to do the best job with inquisitive nature which asks questions about context and impact
• Manage self with strong organisational and time management skills
• Ability to flex and prioritise to meet varied business pressures
• High accuracy levels and attention to detail

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.