Duty Manager

At House of Gods we are committed to delivering the exceptional to every single person that passes under our famous neon lights, and we don’t just mean the customers. Whether you’re a seasoned professional or looking for your first step in a dynamic hospitality role, House of Gods is looking for passionate people to deliver unbelievable experiences. We want to see your personality shine.

Job Summary:
We are seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for overseeing the daily operations of our hotel and ensuring exceptional guest service. This is a leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for hospitality.

Duties:
- Supervise and coordinate the activities of hotel staff to ensure efficient and smooth operations
- Provide guidance and support to team members, including training and development opportunities
- Monitor guest satisfaction and address any issues or concerns in a timely manner
- Assist with guest check-ins, check-outs, and resolving any billing discrepancies
- Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience
- Handle guest complaints or emergencies, escalating as necessary
- Maintain accurate records of daily operations, including occupancy rates and revenue
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff
- Assist with human resources functions, such as scheduling, performance evaluations

Experience:
- Previous experience in a supervisory or managerial role within the hospitality industry is required
- Strong knowledge of hotel operations, including front desk procedures, housekeeping standards, and guest services
- Excellent leadership skills with the ability to motivate and inspire a team
- Proficient in using hotel management software systems
- Exceptional communication skills, both verbal and written
- Strong problem-solving abilities with the ability to make quick decisions under pressure

If you are passionate about providing exceptional guest service, have experience in hotel management, and thrive in a fast-paced environment, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: £13.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Application deadline: 20/04/2024