Address
Form of workAs a Duty Manager / Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
- Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
- Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
- Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
- Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits: Fuelling your journey
- Monthly incentive scheme
- 33 days holidays (this includes Bank Holidays)
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Qualifications:
Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Demonstrates a customer service focus within the organization.
- Creates an atmosphere that inspires others to achieve at a higher level.
- Helps others navigate planned and unplanned change.
- Enlists the talent of others in order to meet objectives.
- Understands how the organization generates revenue; owns every dollar.
- Seeks and incorporates feedback from other departments into daily work/department.
- Tries out new and untested approaches
- Actively seeks out new learning opportunities.
- Readily readjusts priorities to respond to pressing and changing customer demands.
- Helps team/organization reduce obstacles and uncertainty.
- Focuses on productivity; works to eliminate waste.
- Continually questions the status quo.
- Owns every dollar.
- Acts with integrity at all times.
- Provides a positive example; ‘walks the talk’.
- Sincere and straightforward.
- Trusts others appropriately.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
