E-Commerce Associate

Job description – eCommerce Associate

Department/Section-Sales

Salary - £21,000 - £26,000 per Annum Possible annual bonus up to 3 months’ Salary.

Pension - yes

Location - iFi – Audio HQ, 79 Scarisbrick Road, Southport,

Hours per week-35 Hours per week

Monday - Friday 9am – 5pm

Contract - Full time, Permanent

Reporting to…Christopher McCloskey

Job Purpose
As an ecommerce associate, you will need to possess strong interpersonal and communication skills along with impeccable attention to detail. A natural problem-solver, you will also need to be proficient in data manipulation and analysis.

In the role as the Ecommerce Associate, you will work with a fun and collaborative in-house ecommerce team. You will work across three main areas across Product, Promotions and Customer experience with a few key responsibilities within those areas.

You will be ensuring products launch on time, merchandising the sites to optimise/ increase conversion, and identifying opportunities of growth.

Main Activities

· Management of the UK, EU & USA Amazon accounts, solving any issues that arise through Amazon Seller Central

· Assisting with the Shopify, Woocommerce & Mercardo Libre accounts

· Manage and update website content for online stores.

· Review and maintain landing pages, product listings, product descriptions, and other information.

· Analize market trends and customer behaviour.

· Process payments and returns.

· Develop and execute marketing campaigns, always increasing the online presence of the products and company.

· Oversee Product listings and inventory, including Amazon FBA.

· Provide customer service and assist customers to complete their order.

· Analize sales-related data to predict future sales and all future stock requirements.

· Manage product reviews left on all eCommerce sites, uploading extra reviews.

· Monitoring eCommerce traffic and customer reviews to gauge reactions to new products and business changes.

· Provide support to category development and maintenance efforts by researching competitive landscapes and making pricing and promotions recommendations.

Note: This job description is a general overview of the typical responsibilities and requirements of an Administrative Support role at AGL. Actual job duties and qualifications may vary depending on the specific needs of the organization.

Person Specification – eCommerce Associate

Personal Attributes required

Essential(E) or Desirable(D)

Qualifications and Training

3 x GCSE’s or equivalent 4-9 (C-A) -D

Degree in business or a relevant business subject - D

Demonstrable experience as an eCommerce Associate, experience of Managing accounts on Amazon and Webstore are essential and experience on Mercado Libre, AliExpress and Shopee are desirable. - E/D

Skills and Attributes

Interests in the world buying habits, following trends and world news. - E

Data Analysis skills and report writing abilities - E

Ability to work autonomously and thrive in an environment with no established procedures - E

Soft Skills

Confident phone technique - D

Thinks outside the box - D

Attention to detail and a commitment to producing high-quality work - E

Personality traits

Adaptability and flexibility to cope with unforeseen changes and challenges. - E

Honesty and accountability - E

Effective problem solving and analytical skills. - E

Calm under pressure and able to manage and release stress. - D

Job Types: Full-time, Permanent

Pay: £21,000.00-£26,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Employee discount
• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (preferred)

Experience:

• Digital marketing: 1 year (required)
• Marketing: 1 year (preferred)

Work Location: In person