Early Arrears Management Administrator

The Growth Company’s (GC) has an exciting new opportunity for an Early Arrears Management Administrator, who will be working primarily with a portfolio of Start Up Loan clients you will as part of an administration team provide a wide range of support responding directly to client enquiries and supporting the wider team to ensure GCBF continues to provide a class leading arrears service to its clients and stakeholders.
GC Business Finance is a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow, and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.
Key Responsibilities:
Meet SLAs under the Start Up Loans contract in terms of loan correspondence via post and email.
Managing a customer focused inbox, receiving a wide range of queries and information, ensuring these queries are recorded, prioritised and progressed as necessary.
Actioning BACs reports in a timely manner to ensure we remain complaint in accordance with the Direct Debit Scheme rules.
Processing Direct Debit Forms.
Communicate professionally and confidently with clients to establish rapport and achieve a positive outcome.
Update the performance management Information for the Early Arrears Management Team Leader to monitor performance.
Maintain the loan management system records to ensure client information is correct and up to date in accordance with GDPR.
Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
Commit to a personal continuous development plan to improve both your performance and customer added value.
Liaising with all Third Parties authorised to act on the Customers behalf.
Assist and report to Early Arrears Management Team Leader as required.
Ensure that all responsibilities under Treating Customers Fairly (TCF) are adhered to.
About you:
Numerical and communication skills – “Communicate with impact and empathy”.
Good eye for detail with common sense.
Ability to prioritise your own workload.
Ability to work in a team environment.
Excellent planning and organisation skills.
IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
Skills Required:
Understanding of CCA/ FCA and requirements to meet TCF.
Understanding and experience of financial process.
An understanding of the different types of Insolvencies.
Account and CRM database management.
Previous debt Industry experience is preferred.