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Form of work
SalaryDescription
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Who are we?*
We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional operation around the aircraft.
The Turn Success Agent is responsible for the consistent delivery of high-performance standards in the provision of smooth, timely and accurate processing of aircraft turnarounds. As a Turn Success Agent you will be involved in a combination of Customer and Ramp Service attributes including completion of load forms, load planning, attaching & removing passenger steps/jet bridges and oversight of customers on the ramp. You will also be required to have a willingness to support colleagues at the gate or on the ramp as needed.
We offer an hourly rate of £12.10 (annual pay review pending) along with opportunities to progress your career with a global business.
Note this role is for a 29 hour per week contract worked on a shift basis of 6 days on, 3 days off.
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Your main responsibilities on a day to day basis will be:*
- Communicate with operations department via radio before arrival and after departure of aircraft
- Accountable for the efficient coordination with the aircrew
- Complete flight paperwork to ensure the onboard crew are fully aware of how many customers are aboard
- Greet arriving customers to Edinburgh and direct them to the relevant exit route
- Ensure the efficient communication between the aircraft and all required 3rd parties
- Brief the crew about any operational requirement and local regulations and the ground staff about the flight details and specific requirements
- Ensure the Handling tasks are performed in accordance with the safety, security, environment and quality standards
- Completion and signature of any form or report associated to the activity
- Control and file all post-flight documentation
To be successful in this role you will need:
- Professional and take great pride in your work
- Obsessed with delivering outstanding customer service
- Thrive under pressure and love the buzz of the airport environment
- Able to follow operational procedures and maintain consistently brilliant customer service standards throughout
- A valid UK driving license is essential
- Proactive, self-motivated and positive attitude
- Confident dealing with challenging situations
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test
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Our Values*
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Focus on Customers*
We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.
Integrity
We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.
Responsibility
We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.
Safety & Security
We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.
Teamwork
We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.
#INDWFS
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About Worldwide Flight Services*
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
Job Types: Part-time, Permanent
Salary: £12.10 per hour
