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Form of work
SalaryThe eBay administrator has the responsibility and ownership of the eBay store on a day to day basis ensuring orders are placed and customer queries are answered in a timely manner to maintain top seller status, whilst supporting the Senior Merchandising and Pricing Manager with the overall performance and success of the store.
This is a varied role which requires close work with the Stock Control, Merchandising, Category and Digital teams. This role requires an inquisitive nature, attention to detail as well as a passion for customer service.
About the accountabilities:
- Order processing through eBay and in the Ironmongery SAP B1 system.
- Manage customer complaints and queries ensuring a resolution within the 48-hour SLA.
- Approve and manage customer returns and replacements.
- List and delist products on the eBay site as required based on commercial performance.
- Work together with the team manager to review and amend the promoted listing setup to maximise the return on promotional investment.
- Continuously optimise listings ensuring all relevant information is present and up to date.
- Assist the team manager in reviewing the sales performance of the eBay channel providing weekly sales reporting.
- Monitor the eBay account and functionality highlighting any concerns or potential areas of improvement or opportunity for areas including but not limited to;
- Listings
- Feedback
- Payments
- Returns
- Seller level
- Deliveries & transaction defect rate
About you:
- Well organised individual with a flexible approach to work
- Self-motivated and enthusiastic, capable of prioritising multiple tasks
- Ability to work on own initiative
- Effective team worker, proactive and adaptive to change
- Computer literate with practical experience of Word, Outlook, and Excel
- Knowledge of SAP advantageous but not essential
- Excellent communication skills: verbal/written
- Strong attention to detail & able to identify solutions
- Previous eBay / marketplace experience desirable but not essential
