Ecommerce Account Manager

ABOUT BAD MARKETING:

We're a team of 170+ passionate leaders and creatives who have worked diligently to make BAD Marketing one of the largest and most robust Growth Marketing Agencies in the world. At the core of our philosophy is the belief that excellence stems from a united team working toward a common objective: to not only help our clients grow profitably but also to provide them with an experience they can't find anywhere else.

We specialize in local lead generation, e-commerce, and information marketing; catering to clients that span from auto and local shop owners, to online consumer product brand owners, online gurus selling courses or coaching, and more.

Our approach to success involves more than just Bold And Disruptive strategies. We invest in our team through extensive training, continuous support for growth and learning, and the cultivation of a happy and confident company culture. For us, finding fulfillment in your career is just as crucial as excelling in it.

ABOUT THIS POSITION:

As an Account Manager, you will play an important role in building a long-lasting relationship with your clients. You will be responsible for updating the clients with any new changes. You will work closely with internal teams to help drive revenue growth and enhance the overall customer experience.

RESPONSIBILITIES:

• Ensure client satisfaction through regular communication and meetings.
• Excellent attention to detail and follow through with client needs and be able to follow their brand guidelines.
• Discover new client needs and help them with any problems that can arise.
• You will be responsible for building/maintaining direct relationships and seeking new growth opportunities.
• Process management and improvement/collect data and maintain insights.
• Identify customer trends, problems, and opportunities to develop new media buying strategies and growth opportunities.
• Collaborate with internal teams to develop strategic account plans that align with company goals and objectives.

QUALIFICATIONS:

• 1-3+ years of experience with Account Management or ecommerce/digital marketing field.
• Excellent communication skills are required for this position.
• Proficient in ecommerce platforms like Shopify or similar platforms.
• Must be comfortable with constant changes that come with operating in a fast paced environment.
• Attention to detail and strong organizational skills.

BENEFITS:

• PTO
• Paid Holidays
• Opportunities for professional development and advancement within the organization.
• A collaborative and innovative work environment with a focus on creativity and results.

ADDITIONAL:

• UK BST Hours 9am-5pm (On 2 working days, hours with fluctuate to accommodate US-Client Hours)
• Remote

OUR CORE VALUES:

• BE BAD
• PLAY TO WIN
• EXTREME OWNERSHIP
• SOLUTIONS NOT PROBLEMS
• BEST IDEA WINS
• ALWAYS BE GROWING
• NOBODY IS BIGGER THAN THE TEAM