Ecommerce Executive

We're working with an exciting brand who are looking to recruit a confident and motivated Ecommerce Assistant to join their award-winning growing team.

Based in Norwich this company offers progressive opportunities, a great office environment, and benefits and hybrid working;

The Role:
Ecommerce Assistant

Responsible for maintaining all functional aspects of UK and European websites on a day-to-day basis. This will include ensuring that normal operational functions continue as expected as well as maintaining the product catalogue and front-end user experience to standards. Any issues that occur should be investigated and resolved through knowledge of the website operations and with direct manager.

MAJOR DUTIES/RESPONSIBILITIES:

•  Own the e-commerce strategy: Analyze trends, optimize product pages, and develop data-driven tactics to drive traffic, conversions, and revenue.
• Collaborate on digital marketing campaigns with the Marketing Executive and email marketing to engage and convert dance enthusiasts.
• Analyse website traffic, sales data, and customer feedback to identify opportunities for improvement and optimize performance.
• Manage product databases so that web information is up to date & correctly priced.
• Website Enhancements. Manage and appropriately test any ongoing website enhancements
• Working with internal staff and supporting technology partners for successful implementations of new initiatives or features.
• Operational Assurance for Customer Order Processing.
•  Orders Correctly Sent to ERP & WMS Systems
• To deal with ECOMM enquiries, orders, and deliveries at best cost for the company whilst keeping the customer clearly informed as necessary.
• Providing delivery dates
• Managing back orders
• Investigating complaints

Why You?

Previous experience with Web CMS Platform
Magento highly preferred
• Microsoft Excel proficient
• Experience with an eCommerce business that shipped physical goods
• Familiarity with ERP systems a plus

What's in it for you? 

Salary Range - £25k to £30k p.a
Bonus 

Benefits:
• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance
• Sick pay
• Store discount
• Hybrid Working

Interested?

Please call Michelle Topley on or email your CV to .