Ecommerce Executive

OUR BACKGROUND AND YOUR MAIN ACCOUNTABILITIES

We are Ruroc; where innovation meets adventure in the realm of protective gear. As a leading force in the Action/Motorsports helmet industry, we have redefined the standards of protection and style. With a mission to engineer cutting-edge solutions that save lives while making a bold statement, we have grown from a £1 million to a £30 million revenue brand, capturing markets across 90 countries globally.

At Ruroc, we believe in breaking barriers and challenging the status quo of an industry that has long been stagnant. With an eCommerce store, (url removed), as our digital frontier, we establish a direct and intimate connection with our customers—setting us apart from traditional and competitor brands. This unique connection empowers us to stay ahead, rapidly incorporating feedback and innovating our gear at a pace unparalleled in the global helmet industry.

As we continue to shape our destiny, you can be part of a team that manages everything end-to-end, delivering on promises, and contributing to the ever-growing success of the Ruroc brand.

We are now looking for an eCom Executive to join our Marketing Team. The purpose of this role is to support the eCommerce team's day-to-day operations. You will play a critical role in optimising our online operations, coordinating between multiple departments and driving constant improvements in customer experience and performance. 

As an individual you will be comfortable working in a fast paced environment and adept at handling frequent change. You will have a flexible mindset and aptitude for both data and creative, and will be able to move seamlessly between business-as-usual, campaigns and project management.

You will be driven everyday to create the best possible customer experience and drive performance gains every day.

This will be a varied and hands-on role working across a number of disciplines including, but not limited to:

• General maintenance of the website: 

• Content & catalogue management 
• Pricing & promotions 
• Copy & communications
• Asset creation briefing & management
• Work with functions including marketing & content to improve customer experience:
• Optimise the eCommerce customer journey
• Support delivery of best-in-class brand experience 
• Support campaign execution 
• Work with the wider team to create a data-driven environment 
• Research, reporting & data analysis 
• Track eCommerce performance & user behaviour
• Regularly feedback recommendations for improvements

Requirements

To be successful in this role:

• You will already have some experience in an eCommerce environment & familiarity with the channel.
• Ideally you will have previous experience working with content management systems.
• Ideally you will have prior experience interacting with developers & creative teams.
• You will have a high digital IQ & analytical proficiency.
• Comfortable in a fast paced environment & working under pressure.
• High level of written & verbal communication skills.
• Comfortable communicating with team members of differing seniority.

Benefits

• Salary of £25,000 - £30,000 per annum DOE

• 26 days annual leave + Bank Holidays
• Flexible working hours around our core hours of 10:00-15:00
• Hybrid working environment; 3 days working from HQ
• Private Health Insurance with Vitality
• Wellbeing support with our Employee Assistance Programme - Health Assured
• Free in-house Personal Training Sessions in our in-house, purpose-built gym
• Free Ruroc products plus, 50% discount for your friends and family
• Contributions towards skiing / snowboarding lessons and your CBT / full motorcycle license

Ruroc is proud to be an equal opportunities employer. We are committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, benefits, training, and apprenticeships. Our full equal opportunities policy can be requested from the People Team on (url removed).