Ecommerce Senior Project Manager

The Project Manager (PM) is a vital project leadership role for planning, leading organizing and motivating project teams to deliver digital and ecommerce activities for On Boarding or In Life projects.

For In-Life projects the PM is accountable for any support elements of ongoing support contracts including Incident and Problem management

The PM will report directly into our Lead Delivery Manager and will have regular interaction with our Global EVP Operations. The PM must have strong experience delivering digital projects, specifically for eCommerce.

Responsibilities:

• Develop a detailed project plan to monitor and track progress and manage changes to scope, schedule and cost.
• Align project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility and coordinate budget estimates.
• Coordinate internal resources and third parties/vendors for the smooth execution of projects.
• Support the Solution Consultant in managing customer expectations for project deliverables.
• Manage the relationship with the client and project stakeholders.
• Ensure project-related administration is completed on time and accurately e.g. timesheets, sign-off, resource planning /booking, expense submissions/approvals, project reports, and training.
• Work closely with all functional teams to build strong internal relationships Proactively seek opportunities for client account growth to achieve company targets.
• Support the Senior Leadership team in the design and implementation of the Tryzens project Management Framework and best practice processes for the entire Delivery Practice Act as a partner and trusted advisor for the client.
• Ensure Tryzens delivery processes are adhered to for the definition and implementation of scoped works.
• Create and maintain supporting project artefacts to effectively manage engagements e.g. RAIDD (and associated management), resource scheduling, status reporting, budget reporting.
• Track utilisation of project resources and manage this against the resource allocation and budget.
• As a member of the PMO team, provide input into the enhancement of Tryzens Delivery processes and methodology.
• Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross functional collaboration and management at the Project level.
• Communicates Project status and progress (inc budget) to customers effectively, and escalating where necessary to key stakeholders.
• During the course of an engagement, be the primary customer interface and perform project management activities that ensures adherence to Tryzens delivery methodology.
• Coordinates creation and runs Monthly Service Review.
• Coordinates creation and runs Quarterly Business Review.
• Deliver all ITIL Elements of client's IT Operation against contracted SLAs.
• Proactively lead and co-ordinate all planning for client's peak trading period
  

Requirements

• Lead for replatform projects
• CSM or PMP certified
• 5+ years Proven working experience in project management ideally in an agency environment with E-commerce projects from inception to launch.
• Excellent client-facing and internal communication skills Excellent written and verbal communication skills.
• Good organizational skills including attention to detail and multitasking skills.
• Excellent line management, matrix management and mentoring skills.
• Experience using MS Project, Jira and Confluence.
• Good working knowledge of Microsoft Office.
• A recognised project management certification such as Certified Scrum Professional, Agile PM, Project Management Professional (PMP) / PRINCE II certification is a plus.
• Bachelor's Degree in an appropriate field of study or equivalent work experience.
• Experience in strong verbal and written communication skills and experience in senior stakeholder engagement.
• Sound understanding of the ecommerce landscape including critical technology integrating into ecommerce platforms.
• Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery.
• Ability to resource plan, financial planning, control and reporting efficiently and effectively.
• Experience of communicating and liaising with senior key stakeholders and project sponsors.
• Process control, quality reviews and delivery of governance and documentation.
• Experience in managing the delivery of complex projects of multi-disciplinary teams.
• Experience working with offshore teams.
• Ability to coordinate multiple medium sized projects at the Project level or one or two large projects.
• Demonstrated negotiation, conflict management and leadership skills.
• Proven ability to develop and maintain effective internal and external business relationships with various levels of customer management teams.
• Ability to manage forecast / pipeline and reflect a true position with date driven deadlines.

Non-Technical Skills:

• Passionate about enabling successful digital outcomes and commercial benefits for clients.
• A strong leader of people, who leads by example A self-starter who is able to motivate others Highly personable and collaborative – a true team player.
• Excellent stakeholder manager with strong interpersonal skills Builds and establishes credibility and trust; adds value and influences, combined with the ability to demonstrate passion to drive progress.
• Excellent communicator (verbal & written) and listener.
• Conscientious and thorough, with good attention to detail Organised and able to prioritise own workload to ensure deadlines are met.
• Ability to successfully function in a fast-paced, deadline-driven environment.
• Driven by tangible results and outcomes.
• Natural ability for analytical thinking and problem solving.
• Strong commercial awareness, able to challenge a business case & ROI

Benefits

• Group Life insurance (4x annual salary)
• Enhanced Parental Leave
• Contributory pension
• Hybrid working environment (combination of work from home and in office)
• 25 days annual leave
• A day off for your birthday
• 2 days off for CSR activities per year
• cycle-to-work scheme

Equal Opportunity Statement

We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.