Electronic Gaming Host - Marble Arch, London

Electronic Gaming Host - Marble Arch, London

A new opportunity has arrived at our premium, renowned Sportsman Casino.

Our Sportsman casino is known in the capitol for providing world-class gaming within a warm and friendly atmosphere.

Situated in the heart of Marble Arch, this venue provides a service that is next to none. Hence why we can confidently mention the Sportsman is a reputable establishment within the capitols casino industry.

So, are you ready to place your bets on a career with us?

Well keep on reading to find out more!

We offer many company leading benefits, below is a sample of what we offer:

• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

Salary + Tips + Enhanced Salary From Midnight Until 6am

What the role entails:

• Maintain "Printer ticket", levels.
• Reduce machine "downtime".
• Carry out "Basic" maintenance of gaming machines/equipment.
• Deal effectively with customer queries/disputes.
• Promotion of our Metcard rewards to all customers.
• Maintaining a safe and secure working environment.
• Have a complete knowledge of all facilities available to the customers.
• Maintain a pleasant, friendly, and welcoming attitude.
• When required, provide services of food, beverages to members and guests in a courteous and efficient manner.
• Demonstrate knowledge of slot machine/gaming equipment and operation.
• Have a basic knowledge of statutory requirements in term of the gaming laws, liquor laws and other related subjects.
• Assist management in all areas of promotion and customer service as directed.
• Have a good knowledge of all forms of fraudulent behaviour in casinos. This duty includes the immediate reporting of any doubtful or suspicious incident or behaviour to the manager.
• Regularly attend staff meetings and staff training events as and when required.
• Always maintain and reflect the brand values.
• Ensure that the venue is promoted in a positive way through your interactions and communications with guests and visitors to provide a unique and memorable experience.

ESSENTIAL SKILLS:

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.
• Methodical and attentive to detail.
• Good manual dexterity.
• Ability to promote all areas of the venue and understand departmental specific operations and services to explain and guide the guests during their visit.
• To be a team player.
• Able to communicate in clear and concise English.
• Positive and upbeat attitude.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

PLEASE NOTE: You must be aged 18 and have the right to work in the UK.