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Form of work
SalaryEmergency Call Handler - NHS - (No previous experience needed - Training Given)
Shift Work, 4 days on, 4 days off - 37.5 hours a week
£11.67 an hour PAYE (weekdays), £15.75 an hour PAYE (evenings and Saturdays), £19.72 an hour PAYE (Bank Holidays and Sundays)
Working in Chelmsford
You will form part of a team of Call Handlers who will provide the first point of contact with telephone callers calling 999 emergency services.
Duties & Responsibilities
- Answer operational calls that come into the Emergency Operations Centre.
- Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
- Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
- Provide pre-arrival advice to callers where appropriate.
Experience Required
- Effective written & verbal communication skills.
- Customer service experience with effective listening skills.
- Key board skills & computer literate
- Experience of call centre environment would be desirable but not essential
