Nhs 111 Call Handler

Could you save lives with your voice?

The Role

Are you passionate about people and have a caring nature? We are looking for patient focused individuals interested in a career as an NHS 111 Health Advisor. The ideal candidate will be calm, professional, and empathetic. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. If you are looking for a challenging role and want to be a part of a dynamic and supportive team, we would love to hear from you!

As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System.

Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst still typing detailed notes on the system. A call could come through for something as simple as a prescription request, but once that call finishes you may automatically get another call through from someone who is distressed and wanting to take their own life. Do you have the resilience to overcome difficult situations such as these?

A fresh start, high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Advisors to quickly progress through the ranks as a Coach, Service Manager or Team Manager.

If you have recent Pathways experience as an NHS 111 Health Advisor please email Georgia.harris@ic24.nhs.uk.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Office based in Norwich

Hours Available Full and part time hours available: our available rotas cover Fridays, Saturdays, Sundays and Mondays from 08:00-20:00

We are confident we can find a rota that works for you but please note that we are predominantly an out of hours service so we require a minimum number of shifts to be undertaken during the hours of 08:00-20:00 Fridays to Sundays each week.

Additional hours may be available in times of peak demand.

Training

Applicants must be available to start training on either the 13th of May 2024 or 15th of May 2024.

The 13th of May course runs until the 3rd of June and is weekdays 9am-5pm.

The 15th of May course runs until the 11th of June and is evenings and weekends.

You must be able to attend every day of your course.

To find out more about training to become a Health Advisor please click here.

Assessment Evenings

We will be holding assessment evenings for candidates in our contact centres for you to get to know more about the role from our colleagues and see what it’s like to work for IC24.

The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to chat to a wide range of colleagues from our managers, training team to Health Advisors about the role in interactive sessions. You will also have the opportunity to discuss rota options with our rota team and to demonstrate your skills and qualities in a face-to-face interview.

Norwich Care Coordination Centre open evening: Wednesday 17th of April 2024 6pm-8pm

For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.

What’s in it for you:-

• Salaries start from £23,541 per annum for daytime rotas, pro rata
• Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Additional annual leave above statutory minimum based on service
• Fully Paid training
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please click here.

Closing date: 12th of April 2024

Please note this advert may close sooner if sufficient applications are received.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.