Student Support Administrator

Type of contract: part-time (0.6FTE), fixed-term contract until August 2024

Salary range: £25.642 - £29,553 per annum (to be calculated pro-rata for 0.6FTE)

Location: London, United Kingdom (ONCAMPUS London Birkbeck centre)

Who are we looking for?

We are currently looking for a new Student Support Administrator to join our ONCAMPUS London Birkbeck centre.

The Student Support Administrator is the first point of contact for students and is responsible for day to day enquiry handling for the Centres students. The Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice. The post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible. The role may be closed earlier than specified.

Key responsibilities within this role include:

• To be the first point of contact for student enquiries. Effectively responding to students, staff and visitor queries, in person and via phone or email, contacting relevant staff members when required.
• Ensuring student details are up to date on ONCAMPUS systems and assisting the Student Services Team as required.
• Ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date.
• Efficiently managing student and staff meeting rooms bookings.
• Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.
• Assisting with Centre tours for interview candidates and other visitors to the Centre when requested, including photocopying of recruitment documents for prospective staff.
• Dealing with all incoming and outgoing post for staff and students.
• All administration and record keeping as required for fulfilling of key responsibilities.
• Issuing standard documentation, such as letters for a bank account, to individual students.

Key skills and experience we will be looking for:

• Excellent customer service skills (Essential)
• Excellent communication skills (Essential)
• Strong MS Office/IT skills (Essential)
• Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)
• Attention to detail and accuracy skills (Essential)
• Good problem-solving skills (Essential)
• Worked in a front of house or customer service position (Desirable)
• Having worked in an educational environment with international students (Desirable)

Why will you love working here?

Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does ONCAMPUS do?

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension (to be calculated pro-rata) - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday (to be calculated pro-rata) - Enhanced holiday of 25 days plus U.K bank Holidays.