Student Support Administrator

Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.8/5 and over 600+ reviews have an exciting Locum opportunity available for an experienced Student Support Administrator to work in Merton College.

Pay Rate: £16.59 per hour

Hours: Full-time. Monday – Friday 9am – 5pm.

Benefits of working for Sanctuary Personnel:

• Fully online and paperless registration service
• Free DBS and compliance service including paid for mandatory e-learning and practical training modules (if applicable)
• Exclusive access to fully managed service social work projects (some outside IR35) with high rates of pay, flexible working, support from experienced social work practitioners, accommodation assistance (if applicable), retention bonuses (if applicable) and extensive equipment provided.
• Revalidation/registration renewal based on length of service
• £250 refer a friend bonus once referral has worked 100 hours (uncapped – T&Cs apply)
• Find your own job bonus - Receive £250 for bringing your own position to us
• Your own dedicated consultant with extensive experience recruiting to social work roles (public & private sector)
• Daily payroll and in-house payroll system
• Access to our online careers hub

Main Duties of theStudent Support Administrator:

• Serve as a primary point of contact for staff, external stakeholders (e.g., social care, police, health, feeders/virtual schools), and students regarding safeguarding matters, ensuring adherence to College safeguarding and GDPR policies and procedures.
• Deliver exceptional, prompt, and professional customer service in all interactions with parents, students, staff, and external agencies, aligning with established policies.
• Assess and manage low-level safeguarding issues according to procedure, including engaging with students and external professionals, gathering information, and making appropriate referrals to agencies like the Multi-Agency Safeguarding Hub (MASH), adult services, or police.
• Provide accurate administrative support to College Safeguarding leads, including maintaining meeting minutes, coordinating meetings, and compiling reports.
• Handle the processing, filing, archiving, and organization of all College safeguarding transfer files and other confidential safeguarding materials securely.
• Generate reports and statistical data on safeguarding cases, categories, and other relevant information to analyse trends, progress, achievements, and outcomes as needed.
• Manage CPOMS records and Safeguarding Officer/staff user accounts, ensuring appropriate access levels and providing support with system inquiries, collaborating with CPOMS for user access and College reports development.
• Conduct audits of safeguarding case file records, including caseloads and referral records, in collaboration with the pastoral team and Service Head.
• Monitor and respond to E-safety concerns, assign, and review delegated actions, and maintain oversight of related tasks.

Applicant Requirements of the Student Support Administrator:

• Proficiency in data entry is essential for this role, including advanced Excel tasks such as pivot tables and v-lookups to support reporting.
•  Strong written communication skills are required to compose comprehensive letters and emails in standard English.
• Verification of eligibility to work and reside in the UK is required.

Regretfully we are only able to respond to experienced candidates who meet these requirements for this Student Support Administrator role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work.