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Form of work
SalaryAbout us
UCL Student Support and Wellbeing is a friendly, student-centred, and award-winning team that delivers exceptional student experiences through a range of services, products, and campaigns. We deliver the right support in the right place and at the right time.
As a world-ranking university, we strive for our support services to match. The Student Enquiries Centre team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice, and support to all registered students. Student Support and Wellbeing is made up of a diverse group of experienced, sector-leading staff dedicated to supporting students throughout their academic journey and time at UCL.
About the role
The Student Support and Wellbeing Administrator will provide key administration support related to the Student Enquiries Centre. They will support in managing the high number of enquiries, emails and telephone calls we receive. This is a great opportunity for an individual who enjoys administration but also enjoys student-centred work. They will also help provide administrative support to project related to service excellence and improvement.
This role is a hybrid role, the successful candidate will be required to work 4 days onsite and 1 day from home.
About you
Applicants should be experienced in administration functions and have a helpful and proactive attitude towards work. This is a customer-focused role and the candidate should be able to provide support to stakeholders via a range of channels and shows a clear understanding of the importance of good customer service. Applicants should have an aptitude for problem-solving, able to see the bigger picture, as well as delivery of focused support for an individual.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
For job board postings use the condensed plain text:
As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
