Student Systems Support Manager

The opportunity University of the Arts London is seeking a Student Systems Support Manager to join our team and oversee the technical support provided to users of our student system (SITS) and associated applications. As the Student Systems Support Manager, you will manage a team of dedicated Student Support Administrators who offer high quality and customer focussed first- and second-line support to users across the University.  Your responsibilities will include overseeing the correct and efficient use of systems, liaising with vendors to raise software issues and ensure timely resolutions, supporting testing, training, and implementation of system enhancements, upgrades, and developments, and ensuring accuracy and compliance with University and External Body processes and regulations through the production of manuals and guides. We offer a hybrid working model, allowing you to work 50% of the time on campus at our High Holborn location and 50% working from home. About you The successful candidate will have knowledge and experience of supporting student records systems, management experience including fostering cross-team collaboration and effectively managing resources, and strong planning and prioritisation skills to achieve long-term objectives. If you are interested in working for us, please do apply and we can discuss your experience in more detail.  We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd. We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply, please click on the 'Apply' button above. Closing date: 23:55 on 21 April 2024. We advise you to apply early as the application closing date may be brought forward if we receive enough applications.  If you have any general questions or require any reasonable adjustments, please get in touch via PSOstaffrecruitment@arts.ac.uk Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.