Student Records Support Manager

Do you offer knowledge and experience of using Student Records systems (SITS) within an HE environment? Do you want to develop your management experience in a world leading university? Join our Student Systems and Records team and play a key role overseeing the technical support provided to users of our Student Records systems (SITS). The Role As Student Records Support Manager you will be responsible for managing a team of administrators who provide systems support to users of the UAL student system (SITS) and its associated applications. The team is responsible for assisting with the administration that underpins the student lifecycle and overseeing the correct and efficient use of systems and investigating technical issues. As a source of expertise in the use of SITS, its data structures and functionality, your key responsibilities will include: Managing the delivery of a high quality and customer focussed technical support function for SITS users (staff, students and applicants) Managing resources accordingly to support the student lifecycle Managing the use of the ticketing system to analyse the performance of the service and make recommendations for enhancements Recruitment, training and appraisals of the team We offer a hybrid working model, allowing you to work 50% of the time on campus at our High Holborn location and 50% working from home. About you To be considered for this role, you will need the following: Knowledge of the Higher Education sector and the student lifecycle Knowledge and experience of supporting Student Records systems (SITS experience is essential) Experience in system administration in an HE environment Experience of reporting systems and data quality control processes Management experience is desirable, but not essential. We are UAL University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.  Please be aware that this is a 50% Hybrid / 50% On campus role. For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before. For further details and to apply please click the apply button. Closing date: 23:55, 14th June 2024. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.