Address
Form of workABOUT YOU
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that within the right core values and training that you could thrive in this role.
THE ROLE
Sharing our purpose and team spirit, you will play your part every day. With a cool head, you’ll be handling emergency calls from the elderly and vulnerable and a varied amount of calls ranging from medical emergencies to power issues.
This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
Job Title Emergency Helpline Operator
Hours: 22.5 hours per week
Shift pattern: Thursday/Friday/Saturday 5.5 hour shifts between the hours of 12:00pm - 00:00am and Sunday 6 hours shifts between 12:00-00:00. Your shift times will be released 6 weeks ahead of time.
Salary: £12,191.40pa (£10.42ph starting rate rising to £10.55ph upon successful completion of probation. Set to increase in line with National Minimum Wage.)
Location: Remote
Start date: 4th of March 2024
Perks
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
Training commitments:
You will need to be able to commit to a 7 week training pattern, schedule as follows:
Week 1 Monday - Friday 08:00 - 14:30
Week 2 Monday - Friday 08:00 - 14:30
Week 3 Monday - Friday 09:00 - 15:30
Week 4 Monday - Friday 09:00 - 15:30
Week 5 Monday - Friday 10:30 - 17:00
Week 6 Monday - Friday 09:00 - 15:30
Week 7 Monday - Friday 08:00 - 14:30
READY TO APPLY ✅
If you are interested in this role please follow the instructions...there are two parts to the application process
- Upload your CV
- Register and complete the online assessments with Test Gorilla Register Here !
** Once registered Test Gorilla will send you a link to the assessments - check your junk email !!**
OTHER INFORMATION This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .
