In the Employability Coach role, you will be:
- Providing information and advice by a variety of media including telephone and web-based services
- Supporting clients who are seeking employment, training and education helping with application forms, job searches, benefits, and other new opportunities to suit their needs
- Main point of contact to incoming enquiries and responsible for reception and administration duties too
- Administration and ICT skills including Microsoft Office packages
- Previous experience working within a customer service environment
- Ability to handle high levels of incoming calls
- Welsh speaking essential - due to the nature of the organisation
- An ability to work under pressure, with good time management skills and the ability to meet deadlines
Please note, this role is subject to DBS certificate being completed.
If you have a passion for people and thrive in a customer focused role, then we would love to speak to you today!